Shipping policy
Two Pandas FZ LLE operates the Two Pandas online store at https://twopandas.ae. This Shipping Policy explains how website orders are delivered worldwide, subject to destination availability and applicable restrictions.
Delivery Area
Two Pandas ships website orders worldwide where a delivery option is available at checkout. We may be unable to ship to certain destinations because of legal, customs, carrier, sanctions, product or operational restrictions.
We use a licensed third-party fulfilment provider to pick and pack website orders, and authorised delivery providers to deliver them. Delivery is available only to destinations and addresses offered at checkout. Remote or less accessible areas may take longer to service or be unavailable.
Delivery Time
We aim to provide same-day delivery to eligible Dubai addresses for orders received before 1:00 pm UAE time. We aim to provide next-day delivery across eligible UAE delivery areas for orders received before 6:00 pm UAE time.
For UAE deliveries, we do not make deliveries on Sundays. Orders received on Saturdays that qualify for same-day delivery in Dubai will be scheduled for delivery that Saturday; all other UAE orders received on Saturday will be scheduled for delivery on Monday. Eligible UAE orders received after the applicable cut-off may be processed for the next available delivery cycle. International orders are estimated to be delivered within 3-5 business days, subject to customs clearance. Delivery times may also be affected by item availability, public holidays, fulfilment or carrier capacity, remote-area restrictions, customer availability, incorrect address details, or circumstances outside our reasonable control.
Same-day and next-day delivery are service targets, not guaranteed delivery times.
Shipping Fees, Customs, and Import Charges
- Shipping fees depend on the delivery destination and the delivery options available for that order.
- The applicable shipping fee will be calculated and displayed at checkout before payment.
- Orders delivered outside the UAE may be subject to import duties, taxes, customs fees or local charges. Any amounts collected by us will be shown at checkout; amounts not collected at checkout may be payable by the recipient to the relevant authority or carrier.
Customs requirements and delays vary by destination and are outside our reasonable control. You are responsible for providing any information reasonably required for customs clearance.
Address and Contact Details
Please provide complete and accurate delivery details at checkout, including your delivery address, name, phone number, and email address. These details are required to process and deliver your order.
We may share the order, address and contact details reasonably necessary to process, deliver and support your order with our fulfilment and delivery providers, subject to our Privacy Policy.
If an order cannot be delivered because the address or contact details are incomplete or incorrect, the delivery is refused after dispatch, or no one is available to receive it, we (or a service partner) may contact you to arrange the next available option.
Delivery Issues
If your order is delayed, missing, damaged, incomplete, or incorrect, please contact us through the website contact form as soon as possible. Include your order number and enough information for us to review the issue. We may coordinate with our fulfilment and delivery provider, but your request remains with Two Pandas.
Changes to this Policy
We may update this Shipping Policy from time to time, including if our fulfilment partner, delivery destinations, carrier services, shipping fees or delivery timings change. The version published on our website applies to orders placed after that version is published.
16 July 2026