Privacy policy

This Privacy Policy explains how Two Pandas FZ LLE ("Two Pandas", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit or shop at https://twopandas.ae, contact us, interact with our advertising, or buy Two Pandas products through our online store or supported sales channels.

By accessing or using twopandas.ae, browsing products, creating or using an account, submitting a form, subscribing to marketing, adding products to cart, continuing to checkout, placing an order, choosing cookie or privacy settings, or otherwise providing information to us, you confirm that you have read, understood, and accepted this Privacy Policy. Where you provide personal information to us through one of those actions, that action is treated as your instruction and consent for Two Pandas to collect, use, disclose, and process that information as described in this Privacy Policy for the purposes connected with that action.

If you do not agree with this Privacy Policy, you should not use the website, submit information to us, create an account, subscribe to marketing, or place an order.

Who We Are

The business responsible for this website is Two Pandas FZ LLE. We sell athletic chalk and related products online in the United Arab Emirates. We do not operate a public retail store at this time.

For privacy questions or requests, please use the contact form on our website: https://twopandas.ae/pages/contact.

Information We Collect

We may collect the following categories of information, depending on how you interact with us:

  • Identity and contact information, such as your name, email address, phone number, delivery address, billing address, and account details if you create or use an account.
  • Order and transaction information, such as products purchased, order value, discounts, delivery status, refund or replacement requests, and customer support history.
  • Payment-related information processed through Shopify and payment providers. We do not intentionally store full payment card numbers on our own systems.
  • Website, device, and analytics information, such as IP address, device type, browser, pages viewed, products viewed, cart activity, checkout activity, referral source, campaign parameters, cookie identifiers, pixel identifiers, and similar online activity data.
  • Marketing and advertising information, such as your marketing preferences, consent choices, ad interactions, and information used to measure or improve advertising performance.
  • Information you submit through contact forms, reviews, messages, surveys, marketplace interactions, or other communications with us.

How We Collect Information

  • Directly from you when you place an order, contact us, submit a form, sign up for marketing, request support, or provide information to complete a transaction.
  • Automatically through Shopify, cookies, pixels, analytics tags, app pixels, server-side tracking, and similar technologies when you use our website.
  • From service providers and sales channels, including Shopify, payment providers, delivery or fulfilment partners, Google, Meta, Amazon, Noon, and other partners that help us operate, measure, market, or support the business.

How We Use Information

We use personal information for the following purposes:

  • To operate the website and online store.
  • To process orders, payments, delivery, refunds, replacements, and customer support requests.
  • To communicate with you about orders, service messages, policy updates, support matters, and business operations.
  • To prevent fraud, protect the website, enforce our terms, and maintain security.
  • To understand website and product performance, including analytics, product views, cart activity, checkout activity, and purchases.
  • To measure, improve, personalise, and optimise advertising and marketing.
  • To create aggregated or de-identified insights that help us improve products, operations, website experience, and marketing.
  • To comply with legal, accounting, tax, regulatory, platform, and dispute-resolution obligations.

Consent, Choices, and Legal Bases

By using our website or services, you accept this Privacy Policy. Some processing is necessary for us to operate the website, provide checkout, process orders, arrange delivery, handle refunds or replacements, prevent fraud, maintain business records, comply with legal obligations, and respond to customer requests. If you use the website, add products to cart, continue to checkout, place an order, create an account, or contact us, you agree that we may process the personal information needed for those purposes.

When you actively submit information to us, that action is deemed acceptance of this Privacy Policy and consent to the related processing described in it. You may withdraw consent or object to certain processing by using available website controls, browser or device settings, unsubscribe links where provided, Google and Meta ad settings, or by contacting us through the website contact form. Withdrawing consent does not affect processing that occurred before withdrawal and may not affect processing needed to complete orders, meet legal obligations, prevent fraud, or keep business records.

We may also use cookies, pixels, tags, app pixels, server-side events, analytics tools, advertising tools, and similar technologies to understand website activity, measure advertising, improve campaigns, personalise marketing, and measure conversions such as product views, add-to-cart events, checkout activity, and purchases. By using the website after being presented with this Privacy Policy and any available cookie, privacy, or marketing choices, and by taking actions such as submitting a form, creating an account, subscribing to marketing, adding products to cart, continuing to checkout, or placing an order, you consent to the collection, use, disclosure, and processing of the related website, event, and customer information for the purposes described in this Privacy Policy.

This may include sharing first-party customer information and event information with service providers and advertising platforms, including Shopify, Google, Meta, and other approved service providers, to perform services on our behalf. These services may include website analytics, ad measurement, conversion tracking, Enhanced Conversions, customer matching, audience creation, audience exclusion, remarketing, campaign optimisation, reporting, fraud prevention, and related advertising or measurement services.

For Google advertising services, this means that when you provide information to us through the website or customer journey, including by submitting a form, creating an account, subscribing to marketing, continuing to checkout, or placing an order, you consent to Two Pandas sharing relevant first-party customer information and event information with Google through approved Google interfaces for the purposes described in this Privacy Policy. Depending on the feature used, this information may be normalised, hashed, and used for conversion measurement, Enhanced Conversions, Customer Match, audience creation, audience exclusion, campaign optimisation, reporting, and compliance with Google policies. Google Ads Data Processing Terms may apply where Google processes data as a processor for applicable services.

Cookies, Pixels, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, server-side events, app pixels, and similar technologies to operate the website, remember choices, measure traffic, understand product interest, support checkout, detect fraud, measure advertising, and improve marketing performance.

These technologies may collect or receive information about your device and activity, including pages viewed, products viewed, search activity, cart activity, checkout events, purchases, referral sources, campaign identifiers, and browser or device information. Some of these technologies may be controlled by third parties such as Shopify, Google, Meta, and other app or advertising providers.

Google Analytics, Google Ads, Enhanced Conversions, and Customer Match

We use Google tools, including Google Analytics, Google Ads, and the Google & YouTube app for Shopify, to measure website activity, product interest, advertising performance, and conversions such as purchases, add-to-cart events, checkout events, and product views.

Enhanced Conversions. First-party customer information that you provide to us during a conversion, such as your email address, phone number, name, or address, may be normalised, hashed, and sent to Google in hashed form. Google uses this information to match conversions to Google accounts and improve conversion measurement, attribution, reporting, and campaign optimisation. We do not share full payment card numbers with Google for this purpose.

Customer Match. We may share customer information collected in a first-party context, such as hashed email addresses, phone numbers, names, addresses, purchase history, or customer list information, with Google through approved Google interfaces. This may be used to match customers to Google accounts and to create, update, target, exclude, or measure advertising audiences across Google services.

Google processing terms. Customer data shared with Google for Enhanced Conversions, Customer Match, conversion measurement, or related advertising services may be processed under the Google Ads Data Processing Terms where those terms apply.

Google acts as a service provider and advertising platform for these tools. Google may process the data we provide under Google Ads customer data terms, data processing terms, and applicable Google policies. You can learn more about Google advertising privacy and manage some Google ad settings through Google account and ad settings tools.

Meta and Other Advertising Platforms

We may use advertising and analytics tools from Meta and other platforms to measure website activity, attribute purchases, improve ad delivery, build or exclude audiences, and understand campaign performance. Depending on the settings used, these tools may process browsing behaviour, product interactions, purchase events, and customer information such as name, location, email address, or phone number.

Shopify, Payments, Delivery, and Other Service Providers

Our online store is operated through Shopify. Shopify, payment providers, delivery or fulfilment partners, fraud prevention providers, analytics providers, advertising platforms, professional advisers, and other vendors may process personal information for us or with us so that we can operate the store and business.

For delivery and fulfilment, we may share relevant order and delivery information with fulfilment and delivery partners. At the current stage of the business, this may include Noon or other delivery routes used to deliver orders in the United Arab Emirates.

If you buy Two Pandas products through Amazon, Noon, or another marketplace, that marketplace may collect and process your information under its own privacy policy and terms. We may receive marketplace order, fulfilment, reporting, or customer service information needed to manage the sale and support the customer.

When We Share Information

We may share personal information:

  • With Shopify and related ecommerce service providers that host and operate our online store.
  • With payment, fraud, delivery, fulfilment, customer support, analytics, marketing, advertising, and technology providers.
  • With Google, Meta, and other advertising platforms for measurement, attribution, customer matching, audience management, remarketing, campaign optimisation, or similar advertising services.
  • With Amazon, Noon, and other sales channels or marketplaces when needed to manage marketplace sales and related customer support.
  • With professional advisers, insurers, banks, auditors, legal advisers, accountants, and regulators where needed for business, legal, tax, accounting, dispute, or compliance purposes.
  • In connection with a business transfer, restructuring, merger, sale, financing, or similar corporate transaction, subject to appropriate safeguards where required.

International Transfers

Our service providers and platforms may process personal information in countries outside the United Arab Emirates.

How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, fraud prevention, legal compliance, dispute handling, analytics, and advertising measurement. Retention periods can vary depending on the type of information, the purpose, and legal or platform requirements.

We may keep aggregated or de-identified information that no longer identifies you. Advertising audiences, Customer Match lists, and analytics data may also be subject to platform-specific retention periods and refresh rules.

Your Rights and Requests

Subject to applicable law, you may have rights to request access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how we process your data. To make a request, use the contact form on our website. Your request must be detailed and supported by legal references.

We may need to verify your identity before responding to a request. Some information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute, security, or order-related reasons.

Marketing Choices

If we send marketing messages, you may opt out using unsubscribe links where available or by contacting us through the website contact form. Even if you opt out of marketing messages, we may still send service-related messages about orders, support, security, legal notices, or account matters.

You can also use Google, Meta, browser, device, and cookie settings to manage certain personalised advertising and tracking choices. These controls may be separate from the choices you make directly with Two Pandas.

Children and Minors

Our website and advertising are not directed at children or minors. We do not knowingly collect personal information from children for advertising purposes, and we do not intentionally target minors with Google Ads campaigns.

Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information. No website, platform, payment system, or transmission method is completely secure, so we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates take effect when posted on our website, unless a different effective date is stated. If changes are material, we may provide additional notice where appropriate or required.

Questions

For privacy questions, data requests, or consent withdrawal requests, please contact us through the website contact form at https://twopandas.ae/pages/contact.

1 June 2026